FAQ

Q: How much is the shipping fee?

A: Flat rate $6 worldwide. Orders over $39 ship free.

Q: Do I need to pay tax or customs duty?

A: Yes, buyers are responsible for any import taxes or customs fees required by their country.

Q: Processing & shipping time?

A: Processing 1–2 business days. Typical delivery: US/UK 5–9 business days, EU/CA 7–12, Rest of world 7-12. (Adjust if needed.)

Q: Do you accept returns?

A: Unused items in original packaging may be returned within 14 days of delivery. See Returns below.

Q: My parcel arrived damaged—what should I do?

A: Email hello@softdaymemo.com with your order number and photos within 7 days; we’ll fix it quickly.

Q: Do you offer wholesale?

A: Kindly email hello@softdaymemo.com with “Wholesale” in the subject.