Shipping & Returns

Processing

Orders ship in 1–2 business days from our studio.

Shipping fees

• Flat rate: $6 worldwide
• Free shipping on orders $39+

Estimated delivery

• United States / United Kingdom: 5–9 business days
• European Union / Canada: 7–12 business days
• Elsewhere: 7-12 business days
  (Delays may occur during holidays or customs.)

Tracking

A tracking link is emailed once your package leaves us.

Duties & taxes may apply depending on your country’s regulations.

Returns

• Return requests within 14 days of delivery
• Items must be unused & in original packaging
• Buyer pays return postage unless the item is defective/damaged

How to start a return

Email hello@softdaymemo.com with your order number; we’ll reply with steps. Please do not send anything back without contacting us first.